Umbrella Digital Media has taken a rough concept in my head to a successful website! Imogen has been completely professional throughout, extremely helpful with each process, always there to quickly take a call or email, and this has taken away the stress of having to struggle through the minefield of building a website. Would recommend to anyone – and already have done so!Victoria Capon
Imogen worked with me to design and produce a PDF download for my website and throughout the process was extremely helpful, knowledgeable and approachable. She created exactly what I wanted, made the process as simple as possible for me and also helped with other elements of my work by giving me additional advice and technical information along the way. It was a pleasure to work with Imogen, her service was great value and I would certainly engage her services again in the near future.Tiffany Bailey
“Imogen helped me re-build my website, set me up with Mailchimp and also helped me transfer my email domain from one provider to another (which turned out to be much more complicated than expected!). Imogen made this process feel enjoyable. She requests information in a way that is clear, jargon-free and so that I never felt overwhelmed. I have even learned some new things! I would highly recommend Umbrella Digital Media and will look forward to working with Imogen again in the near future. Thanks, Imogen!”
“Launching yourself as a brand is daunting, to say the least, Getting the branding right across your social media platforms for a business owner is a must so having the right ‘go-to’ team around you to support you through this process, is vital.
Having got to know Imogen at Umbrella Digital Media through an online business membership group, I had no doubts Imogen was the right lady to create my new website. I had seen and experienced Imogen’s interaction in the group along with her professionalism, caring nature and helpful advice.
Imogen took the time to understand my branding, business goals, target audience and timescales of my launch so we could agree on a time schedule for the deadlines for varying copy and images and stay on track.
I’m a stickler for communication so receiving regular updates at each stage of the build with clear, concise instructions for anything I needed to action was so helpful. As were the systems and processes that Imogen has in place to ensure nothing is missed.
The extra touch of sending me a ‘how-to’ video for the back end of my new website and how to upload a blog – is the professional and attention to detail that sets Imogen apart from most other website designers.
Imogen went out of her way to make sure everything was perfect, nothing was ever too much trouble and she was happy to find out related information for me that really wasn’t in her remit.
I cannot recommend Imogen at Umbrella Digital Media highly enough. To say I am absolutely over the moon is an understatement – I LOVE my website, thank you so much, Imogen. x”Clare Farthing
“I had a quick project with a tight deadline that HAD to get done and I was panicking. Imogen stepped in and helped me every step of the way. She even added creative marketing ideas to my original plan, which really helped my project along. I am so thankful I found her, she’s fantastic!”Lauren Sapala
“Right from our initial consultation, Imogen was extremely helpful and generous with advice. There is no way I could have done this work as quickly and smoothly as Imogen did and a lovely lady too! Highly recommended.”Monique Fryer
“Several people recommended Imogen at Umbrella Digital Media as the go-to person for our project – revamping our email sign up process, including setting up a new, automated welcome email series in MailChimp. We couldn’t be happier with the result and working with Imogen was a real pleasure.
She took the time to understand what we were trying to achieve and gave her advice on the different options. She made making the decisions easy for us and kept everyone updated along the way. Instead of us wasting time trying to learn how to do it ourselves, we got a professional and quick service from Imogen who really knows her stuff. We got more than we asked for including some valuable changes to the copy in our email series and she even created a couple of training videos for us to refer back to in the future.
I would highly recommend Imogen and Umbrella Digital Media – thanks for getting us set up and moving Imogen!”
‘I knew I needed support in order to take my business to the next level. Support empowers you to move forward – sometimes we think, ‘I can’t afford it’ or ‘I should be able to do it myself’. However we always pay – either in time or money. Finding someone to support you in your business is critical for growth. Finding someone who honours your work, understands your purpose and works alongside you to fulfil your mission and plans is another support level altogether and Imogen does this holding the space for all the technical parts and your needs as a business owner with honesty, integrity and passion.
When your business is growing, its important to work in your zone of genius. I understand mail chimp and word press but it’s not by any means my genius zone. To have Imogen help me with the automation piece, the nurture sequence, connecting all to my website, ensuring that my website was updated and automating the email series through Mailchimp. This meant that I can be rest assured that everything works, everything is seamless and my clients receive a flawless automated service in a world where if you haven’t mastered the online world you will be left behind. The good news is – you do not have to master the online world – Imogen does this for you with an experienced hand, explaining everything simply and a real professional touch and finish.’
I set up my health and safety business two years ago which has quickly developed and grown. Marketing was always the one job I put to the bottom of the pile. I contacted Imogen to come in and train a member of staff to use Mailchimp. Imogen’s training was excellent and equipped us with the skills to produce good quality newsletters and updates. It is really important for us to keep in touch with our client base and Imogen showed us ways of making our material appealing and relevant. I would have to hesitation in using her again.Marisa Firkins
Imogen was so helpful from the start to the finish. I have had help with all my social media and my Etsy shop, which made such a difference I was spotted by Kirsty Allsops team and invited via my Etsy shop to her Handmade fair at Hampton Court Palace!
I didn’t have a clue where to start with my SEO and Mailchimp or writing a newsletter for my website. She talked me through every stage, and made every step so simple nothing was a problem. And everything was sorted as if by magic!!! And little touches are added along the way.
Perfect service highly recommended.
“Thank you (once again) Imogen of Umbrella digital media. This is the third time I have worked with Imogen in the last 18 months as my business has developed. I can only suggest others who find themselves in need of practical, focused hands-on support in the challenging world of online presence, social media and sales check out how she can quickly help you onto the next level in your business.
My journey started with a full online audit 18 months ago and since then Imogen has helped me both build and professionalise my offer in a sensitive and constructive ‘partnership’. Partnership is how it feels, she understands what the market is responding to and helps ensure that the end user is the focus of the online activity. Sounds trite but having her professional review of my strategy and approach, a second set of eyes so to speak has been invaluable if only to reassure me or challenge me along the way.
As sole traders we often miss out on this reflective aspect but to have her knowledge and skills allied to strong technical skills has been a dream. I know I will need to call on her again and thank her for becoming a valued friend as well as an invaluable business contact.
Thanks again Imogen”Lindsey Bucknor