Frequently Asked Questions

Here are the most commonly asked questions about The WIF® to help you get the best out of it. No question will go unanswered so if your question is not listed, then let me know

How do I access the WIF?

When you buy the WIF you will receive log in details to a portal where you will be able to access the WIF document, video training and extra resources. 

Do I have to make my own copy of the WIF?

The WIF is available in a choice of digital formats: Google Slides, PDF and Powerpoint. All the details of how to access The Files are in the portal once you have made your purchase. 

Can I customise the design of The WIF?

Yes! You can customise your copy of the WIF but as a minimum you can just add in your own front cover. The WIF is white-labelled and designed in such a way so you can get started and use it straight away without having to design your own. Of course, if you want to go ahead and customise the design some more, then go ahead.

How much can I customise The WIF?

The WIF has been designed to save you time in terms of design and content. It’s a white-label tool and I want you to make it your own, use the content as you see fit when working with your clients. I don’t expect acknowledgement in terms of the licence in the documents you create for YOUR clients to use, that’s fine and that’s how I want it to be used. 

Can The WIF content be repurposed?

The content must not be used for any other purpose than a client-facing tool so adapting the content to use in your own publications is not in the terms of the licence. 

What are the license terms for the WIF?

You may white label this doc with unlimited use with your own clients only. Please do not pass this onto any other web agency or business. Separate purchase per agency ownership is required. 

Is the WIF available in other languages than English?

At present, the WIF is only available in UK English. I hope over time, it will be available in additional languages. 

Will the WIF be updated?

Any changes to the WIF will be updated in the copy you have access to in the portal. I’ll let you know of any changes and enhancements.

Who is a WIF Champion?

A WIF Champion is a founder and early adopter of The WIF who purchased the product at the founder offer price before 30th November 2020. 

What's Your Refund Policy?

As this is a digital product which you cannot physically return once downloaded, all sales are non-refundable. If you are unhappy with the product, please get in touch to see if I can help resolve matters and give you some alternative assistance.

The WIF Terms and Conditions

Umbrella Digital Media maintains this website, any courses offered and other linked and related sites (the “Site”) for the use of its customers, vendors, students, and other Site users (“Users”) upon agreement to the following terms. Please read the terms carefully before using the Site. Use of this website indicates acceptance of these “Terms of Use” and forms a binding agreement between you and Umbrella Digital Media If you do not agree to these terms, do not use this Site.

For one-time purchase course, the client’s credit card given at the time of purchase will only be charged once.

For a subscription purchase course, the client’s credit card given at the time of purchase will be charged as per the terms of the subscription.

The Course requires a valid email address and a stable Internet connection to be able to play video files.

All course transactions must be in USD (U$), regardless of place of purchase.

Membership in the Course is not transferable.

Umbrella Digital Media provides various materials, information, quizzes, tests, questions, articles, news and other information on this and related sites and in courses offered through this site (the “Materials”). Umbrella Digital Media authorizes each User to view and download one copy of the Materials. Materials may be downloaded and a maximum of one copy of the Materials may be printed provided that Users make no modifications to the Materials and you retain all copyright and other proprietary notices contained in the original Materials on any copies of the Materials. Users may not modify the Materials at this Site in any way or reproduce, share or distribute them. Users will keep all Materials confidential, and will not sell, auction, loan, rent, give away, describe, summarize, or otherwise reveal the Materials or their contents, to any other person or entity. Any breach of these Terms of Use automatically terminates your authorized use of the Site.

The Materials on this Site are copyrighted, and any unauthorized use of any Materials on this Site may violate copyright, trademark, and other laws.

Course information, including but not limited to applicable Privacy Policy, may be found on the Course’s website.

You agree to release the Course and all its affiliates, agents or representatives, from any and all actions, claims, demands or damages of any kind, whether based in tort, contract, law or equity, and direct or indirect, arising from your participation in the Course. No representation or warranty of any kind is expressly made or implied as to the results you may experience from your participation in the Course. You understand that all action undertaken is performed voluntarily. Members should seek independent professional advice before undertaking any physical, business or investment actions.

In no event will Umbrella Digital Media be liable for any damages whatsoever (including, without limitation, those resulting from lower test scores, interruption of services or inaccurate information) arising out of the use, inability to use, or the results of the use of this Site, any websites linked to this Site, or the Materials or information contained at any or all such sites, whether based on warranty, contract, tort or any other legal theory and whether or not advised of the possibility of such damages.

Should any provision of this agreement be held by a Court of competent jurisdiction to be unlawful, invalid or unenforceable, the remaining provisions of this agreement shall not be affected.

This agreement constitutes the entire agreement between the parties. Any prior representations, agreements, understandings or undertakings are hereby superseded.

The Materials provided at this site are provided “as is” without any warranties of any kind including warranties of merchantability, fitness for a particular purpose, or non-infringement of intellectual property. Umbrella Digital Media further does not warrant the accuracy and completeness of the Materials at this Site. Umbrella Digital Media may make changes to the Materials at this Site, or to the services and prices described in them, at any time without notice. The Materials at this Site may be out of date, and Umbrella Digital Media makes no commitment to update the Materials at this Site.

The Terms of Use are governed by the laws of the United Kingdom. Failure to enforce strict performance of the Terms of Use shall not be construed as a waiver of any provision or right. Umbrella Digital Media may assign its rights and duties under the Terms of Use without notice to any party at any time.

The Terms are effective as of today’s date and are subject to change without notice at any time. Please check for changes regularly. Your use of this Site after such changes constitutes your agreement to such changes.

Cancellations & Refunds:

You may cancel this program at any time prior to midnight of the seventh (7th) DAY after the date of your purchase. After this seven (7) day purchase contract cancellation period, no refunds shall be made.

Cancellations/Refunds shall be effective only if approved and upon written notice provided directly to the course provider located on the “Contact” page of the Course’s website.

No refunds shall be given for payments that have been made prior to notice of cancellation being given.

Any refunds issued will be refunded by your original form of payment in GBP(£) at the current exchange rate on the date of refund, however you must provide your original card details for processing.

The Course is not responsible for any differences in the exchange rate from the date of the original purchase and the date of the refund.